CX BRUSSELS

Passionate about Customer Experience

Share with us. Learn with us. Lets advance Customer Experience together for Belgium.

Learn, Share and Advance.

We are currently increasing our members. If are you are interested in becoming a member please get in touch with us.

We run exciting events, both onine and offine. You can browse through photos here to see the sort of thing we are up to.

We partner with CX Centric to global discussions around Customer Experience, these are called: CX Centric Conversations. Here are a few extracts below!

PAST EVENTS

Uniting Customer Experience and Customer Success (May, 2021).

With CX-Centric as a co-host, come join this interesting and interactive event on the 11th of May 2021 as we explain the relationship between Customer Experience and Customer Success.

The ROI of Customer Experience (March, 2021)

CX-Centric co-hosted this event with Officium Labs. A detailed presentation was done by Nate Brown which was littered with eye-opening case studies concerning the ROI of Customer Experience.

Workshop: EX for Remote Workers

Event will take place on 5th March. More info to follow.

The Art and Science of Storytelling (January 2020)

CX Brussels co-hosted this event with CX Centric which was the first event of the year 2021. An all-encompassing presentation was done by Keith Kmett who left no stone unturned concerning storytelling.

Workshop: CX Analysis

Member workshop where we discussed various techniques of Customer Experience Analysis.

Banking on the Future: Framing a new vision for service in Banking (December 2020).

As part of CX Centric Conversations, this was surely an event which was much anticipated by our attendees as Banking has become the new buzzword.

Co-Creating the Employee Experience to Drive Business Growth ( October 2020).

An eye-opening event( hosted by CX Centric ) it was, as Sharon Boyd the keynote speaker brought out a clear link between Customer Experience (CX) and Employee Experience (EX).

Autumn Round Table (Oct 2020)

Our first roundtable starring Jurgen Ingels. Strategic insights and discussion around the future of Customer Experience.

Bridging Customer Experience and Customer Success (September 2020).

With the multi-experienced Sue Moore, the so much needed information concerning bridging the two most important aspects of doing business thus Customer Experience and Customer Success were extensively discussed in this event.

Building a Holistic Customer Experience Practice (August 2020)

With this event hosted by CX Centric, some of the proven solutions to get it right with CX were discussed. Part of these solutions in building a holistic CX practice included using the so much effective CX Centric framework.

What is the ROI of CX? (July 2020)

A very interesting event it was with a deep discussion on what ROI really consists of when it comes to CX.

How have your Customers’ needs changed? (May 2020)

In this event, various customer changes which have occurred in different industries were deliberated upon.

Customer Experience Brussels Event powered by CX CENTRIC

Proud Sponsors of CX Brussels.

About Us

We are looking for others who share our passion and want to learn here in Brussels.

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