CX Centric Conversation: What is the ROI of Customer Experience? July 2020

What is the return on investment of Customer Experience (CX)? Give us some examples! How long does it take to see a return? What sort of projects have you implemented? What sort of results are you getting?

This event was hosted by Jonathan Daniels. Here is the keynote from special guest Leslie Cottenje, CEO of Hello Customer

The ROI of Customer Experience Hello Customer at CX Brussels Event

There is lots of talk about the ROI of CX. In this converation we will dived deeper into this topic, benefiting from observations and examples from across the world.


Mandisa Makubalo – CX Advocate, Africa

John Hanson – CX Expert and Author of 7 Ways Menu, North America

Rodrigo Edwards – CX Professional, South America

Ali Malik, Pakistan – CX Pioneer, Asia

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