What is the return on investment of Customer Experience (CX)? Give us some examples! How long does it take to see a return? What sort of projects have you implemented? What sort of results are you getting?
This event was hosted by Jonathan Daniels. Here is the keynote from special guest Leslie Cottenje, CEO of Hello Customer
There is lots of talk about the ROI of CX. In this converation we will dived deeper into this topic, benefiting from observations and examples from across the world.
Mandisa Makubalo – CX Advocate, Africa
John Hanson – CX Expert and Author of 7 Ways Menu, North America
Rodrigo Edwards – CX Professional, South America
Ali Malik, Pakistan – CX Pioneer, Asia